Privacy Policy
Effective Date: 25/02/2025
Last Updated: 21/10/2024
1. Introduction
Your privacy is incredibly important to us. At Firefly Initiative (“Firefly,” “we,” “our,” or “us”), we dedicate ourselves to safeguarding the personal data of our users, which includes volunteers, sponsors, businesses, and community members. This Privacy Policy provides an in-depth look at the types of information we collect, how it’s used to support our services, and the robust steps we take to ensure its safety. We comply fully with laws like the General Data Protection Regulation (GDPR) and Australia’s Privacy Act 1988 to give you confidence in our handling of your data.
2. Information We Collect
2.1 Information You Provide
When engaging with Firefly, we may request the following information:

• Account Details: Basic identifying information such as your name, email address, phone number, and additional profile data like your location or interests.

• Content Contributions: All forms of content you upload to the platform, including photos, videos, messages, and comments.

• Payment Data: For donations or sponsorships, we collect and process your payment information using secure encryption protocols to ensure the safety of your financial data.

2.2 Information We Collect Automatically
We also gather certain types of data automatically to enhance your experience:

• Device Information: Details about the device you use, including the operating system, browser type, and IP address.

• Usage Analytics: Information about how you interact with Firefly, such as which pages you visit, the features you use most, and the time spent on different activities.

• Cookies: Small files stored on your device to help us improve platform functionality, save your preferences, and track site usage trends. For more, refer to our Cookie Policy.

3. How We Use Your Information
We handle your data responsibly and only use it for:

• Operational Purposes: Ensuring the platform functions efficiently and troubleshooting technical problems.

• Community Engagement: Helping you connect with relevant groups, activities, and events in your area.

• User Protection: Identifying and preventing suspicious or harmful behaviour.

• Legal Compliance: Meeting requirements under GDPR and local Australian laws regarding data usage and protection.

4. Sharing Information
We are committed to respecting your privacy and only share your information in these cases:

• With Your Permission: When you choose to share your details with a community organisation.

• With Trusted Partners: These include payment processors and analytics providers who help us run the platform effectively.

• When Legally Required: We may share data to comply with legal obligations or protect the rights of Firefly and its users.

• International Transfers: Any transfer of data outside Australia is handled in accordance with GDPR’s standards for safety and security.

5. Your Rights
Wherever you’re located, you have rights over your personal data, including:

• Access: Requesting a copy of the data we hold about you.

• Correction: Updating any inaccuracies in your information.

• Deletion: Removing your account and data from Firefly.

• Complaint Filing: Contacting a regulatory authority if you believe your rights have been violated.

Contact us at [Insert Email] to exercise any of these rights.
6. Data Retention
We keep your data for as long as it’s necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. For inactive accounts, data is archived or deleted after 24 months.
7. Security Measures
We employ advanced security measures, including encryption, two-factor authentication, and regular system audits, to protect your personal data. While no system is invulnerable, we work hard to minimise risks.
8. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. You will be notified of significant updates through email or platform notifications.
 
Terms of Service
Effective Date: 25/02/2025
Last Updated: 21/10/2024
1. Welcome to Firefly
These Terms and Conditions (“Terms”) govern your use of the Firefly Initiative platform. By creating an account or using our services, you agree to comply with these Terms. If you do not agree, you may not use the platform.
2. Eligibility

• Age Requirement: You must be at least 16 years old or meet the age requirement in your location.

• Accurate Information: You must provide truthful and complete information when signing up.

3. Community Guidelines
Firefly is built on positivity and collaboration. Users are expected to:

• Treat Others With Respect: Avoid hate speech, harassment, and offensive behaviour.

• Follow the Rules: Ensure your content complies with Firefly’s policies and legal requirements.

• Be Honest: Do not impersonate others or provide false information.

4. User Responsibilities
Volunteers:

• Fulfil commitments to activities you join and notify organisers of any changes.

• Adhere to safety instructions and guidelines provided by organisers.

Sponsors:

• Clearly outline any incentives, discounts, or rewards being offered.

• Follow all applicable advertising and sponsorship laws in your area.

5. Ownership of Content

• Platform Assets: All Firefly branding, text, and platform features remain the property of Firefly Initiative.

• User Content: Any content you upload belongs to you, but you grant us a licence to use it for platform operations.

6. Service Costs
We aim to provide affordable services for volunteer organisations. However, pricing may vary based on specific needs, group size, and additional features. All costs will be transparently communicated.
7. Limitation of Liability

• No Warranties: Firefly is provided "as is" without guarantees about performance or functionality.

• Limited Responsibility: We are not liable for issues arising from user content, technical errors, or external links accessed through the platform.

8. Updates to Terms
Firefly may update these Terms periodically. Significant changes will be announced through the platform, and continued use signifies acceptance of the updates.
9. Governing Law
All disputes related to these Terms will be governed by the laws of [Insert Jurisdiction].
 
Prohibited Content and Use Policy
1. Prohibited Content
The following are strictly prohibited:

• Illegal items or services, such as weapons, drugs, and counterfeit goods.

• Content that promotes hate speech, violence, or discrimination.

• False or misleading information.

2. Prohibited Uses
You may not use Firefly for:

• Fraudulent schemes or activities.

• Spreading malware or engaging in hacking.

• Conducting unauthorised business transactions.

3. Reporting Violations
Violations can be reported through [Insert Reporting Tool]. We will investigate and take appropriate action, which may include suspension or termination of accounts.
 
Cookie Policy
1. What Are Cookies?
Cookies are small files stored on your device that improve your experience by remembering preferences and optimising platform performance.
2. Types of Cookies We Use

• Essential Cookies: Necessary for basic functionality, like logging in.

• Performance Cookies: Collect anonymised data to improve usability.

• Preference Cookies: Store your settings for a customised experience.

3. Managing Cookies
You can control cookie preferences through your browser settings, though disabling cookies may limit functionality.
 
Business Services and Claiming Pages
1. Claiming Your Page
Businesses must submit:

• Documentation proving ownership, such as business registration.

• Contact details for verification purposes.

2. Engaging with the Community

• Provide meaningful rewards or incentives for volunteers, like discounts or free products.

• Ensure promotions align with Firefly’s mission and are clearly explained.

3. Revenue Sharing
Firefly reinvests a portion of sponsorship revenue into community programs. All agreements outline specific terms for clarity and fairness.
 
Examples
Volunteer Example

• A volunteer assisting with a community clean-up should bring appropriate equipment, follow organiser guidelines, and ensure their work area is left safe.

Sponsor Example

• A local café offering free drinks to volunteers must specify any limitations, such as valid hours or participating locations, to avoid misunderstandings.

 
Final Note
Firefly Initiative exists to uplift volunteers and enhance communities. By adhering to these policies, you contribute to a positive and impactful environment. Thank you for being an essential part of Firefly!